Terms and Conditions of Sale

Last updated: 09.10.2026.

1. Seller and scope

These Terms govern purchases made through the online shop at health-wise.vip , operated by Tesla Energy Technologies j.d.o.o., Osječka 1a, Tenja (Osijek), OIB :60177911252 . (“we”, “us”). By placing an order, you accept these Terms. The language of the contract is English.

2. Products and prices

Product descriptions and images are indicative; minor variations from manufacturers do not constitute defects.
All prices are shown in EUR, excluding VAT. VAT at the applicable rate is added at checkout, along with shipping costs calculated there.
We reserve the right to correct obvious pricing errors; in that case, you may cancel the affected order with a full refund.

3. Ordering process

An order is placed by completing checkout and clicking the purchase button. Before that point, you can correct your input at any time. We confirm receipt of your order by email; the confirmation does not yet mean the contract is concluded. The contract is concluded when we send a dispatch confirmation or otherwise confirm availability of the goods.

4. Payment

We accept card payments via our payment processor WooPayments (powered by Stripe). Your card details are transmitted encrypted directly to the processor and are not stored by us. In case of non-payment, we may cancel the order.

5. Delivery

Delivery is worldwide [adjust if you limit countries] to the address given at checkout. Delivery time estimates are shown at checkout and are not guaranteed; delays by carriers are outside our control.
Risk of accidental loss passes to you upon handover to the carrier for consumers.
Verify the shipment on arrival; report visible transport damage within [3] days (see Refund and Returns Policy).

6. Withdrawal, warranty, returns

For consumers, the 14-day right of withdrawal, exceptions, and procedure are set out in our Refund and Returns Policy, which forms part of these Terms. All goods carry the statutory [2-year / Croatian legal] warranty against defects.

7. B2B customers

Orders for business or professional purposes are governed by these Terms, with the consumer-specific rights (withdrawal, consumer protection rules) not applying. Business customers may request different invoicing and delivery terms in writing before ordering.

8. Liability

We are liable for intent and gross negligence, and for injury to life, body, or health, without limitation. For slight negligence, we are liable only for breach of essential contractual obligations, limited to the foreseeable damage typical for this type of contract. We are not liable for delays caused by force majeure or carriers.

9. Intellectual property

All content on this site — text, images, logos, product names (including Forest Air and Nircura material) — is protected by IP law and may not be copied or reused commercially without our written consent.

10. Retention of title

Goods remain our property until payment in full has been received.

11. Governing law and disputes

These Terms are governed by Croatian law. Consumers may also rely on the mandatory consumer-protection rules of their country of residence and may use the EU Online Dispute Resolution platform. For business customers, [City] courts have exclusive jurisdiction [e.g. Zagreb].

12. Changes

We may update these Terms; the version in force at the time of your order applies. Current version is always on this page.